Job Title: Online Chat Agent (Entry-Level)
Job Summary:
We are seeking an entry-level Online Chat Agent to join our customer support team. As an Online Chat Agent, you will be responsible for providing exceptional customer service through live chat, answering customer inquiries, and resolving issues in a timely and professional manner.
Key Responsibilities:
· Respond to customer inquiries via live chat in a timely and professional manner
· Resolve customer issues and concerns with empathy and understanding
· Provide accurate information about products and services
· Utilize problem-solving skills to troubleshoot and resolve issues
· Collaborate with internal teams to resolve complex customer issues
· Meet and exceed customer satisfaction and chat performance metrics
Requirements:
· 0-2 years of customer service experience (chat experience a plus)
· High school diploma or equivalent required
· Excellent communication and problem-solving skills
· Ability to work in a fast-paced environment and multitask
· Basic knowledge of computer software and technology
· Strong attention to detail and customer service skills
Preferred Qualifications:
· Experience with chat software and technology
· Knowledge of customer service principles and practices
· Certification in customer service (e.g., Certified Customer Service Representative)
· Experience working in a call center or customer service environment
What We Offer:
· Competitive salary and benefits package
· Comprehensive training and development programs
· Opportunities for career growth and advancement
· Flexible scheduling and remote work options
· Recognition and rewards for outstanding performance
By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply.
Powered by Homebase . Free employee scheduling, time clock and hiring tools....Entry Level Jr. Data Analyst with Large Media Company 2.5 Month Assignment Starting (6/2/25-8/22/25) Fully Onsite Daily in NYC- Madison... ...estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed...
...Job Title:National Event Coordinator Reports to:Director of Operations and Championships Job Location:Hybrid work (Office Located at 378 Mason Road, La Vergne, TN 37086) Position Summary Dance Team Union (DTU) is the fastest growing dance team training...
Job Description Job Description Salary: 87-101k Other Forms of Compensation: What makes FLIK click What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how ...
...not limited to : ~ Understanding of local, state, and federal laws ~ Ability to work in complex and high-pressure situations ~... ...and vision insurance at a very minimal cost. ~ URS (Utah Retirement System)~40 hours of paid vacation & 40 hours of sick at FTO completion...
...Job Description: Enjoy the flexibility of working part-time from home with a leading virtual assistant provider. You can have a meaningful career working from home part-time while being present and available for loved ones, too. We are looking for highly motivated...