Job Description

Experience Partner – Life Sciences (Pharma / BioTech / Medical Device)

Associate Director – Chicago/Midwest Remote

Who we are:

We are Cognizant Moment…

Cognizant Moment reinvents experience in an AI-enabled world. A group of industry creative leaders and technology experts, Cognizant Moment helps businesses build a new kind of experience ecosystem. One that combines big data insights with the imaginative application of generative AI to drive innovation and deliver hyper-personalized, dynamic experiences that drive brand growth and differentiation.

Cognizant Moment helps our clients in their Experience Transformation, Marketing and Content, Commerce, Digital Product Design, Learning, Employee Experience and Digital Experience Platforms (including Adobe).

We are seeking an Experience Partner; Life Sciences - Midwest to join our growing team.

The Experience Partner serves at the core of demand generation for Cognizant Moment services - balancing sales, solutioning, storytelling, and account management. The Experience Partner is a component of a broader Cognizant Moment Experience Partner organization including Proposal Response and Program/Project Management.

The combined organization measures its success on both total contract value (TCV) targets and client satisfaction, with a particular goal to grow existing Cognizant clients in new buying centers.

The Moment Experience Partner works directly with the market/industry account client partner team as well as adjacent service lines to build solutions and support client needs.

Who you are:

Your role will involve identifying opportunities and winning incredible work that shapes the future of our clients’ digital products and strategies. You have a history of business development and sales, storytelling, and client/account management – serving as a strategic advisor and building trust over time.

You may have come from a digital agency or consultancy, where you were a client partner/ account executive for one or more large accounts or served in some type of sales or solutioning role. You have experience working with Life Sciences clients and knowledge of commercial, operations, clinical/drug discovery, Global Pharmaceutical market and industry, including BioTech, Medical Device, Traditional Rx, enabling technologies and regulatory/compliance in the space.

What the work is:

The Experience Partner has four areas of responsibility:

1. Generate demand for Cognizant Moment offers – you’ll work to understand trends and align capabilities to leverage opportunities for Life Science clients. Your work will include crafting a sales plan, leading a pipeline of opportunities, and working with Life Science clients to build on problem statements that serve as guideposts for innovative solutioning.
2. Build compelling solutions for internal and external LS stakeholders and operations– you will assemble and lead pursuit teams with appropriate skills to help your clients solve for their biggest challenges and address critical problem statements. You’ll be accountable for the story, the structure of the deal, and pricing/profitability.
3. Be a trusted advisor to your clients – you’ll actively seek to establish relationships with key client stakeholders who focus on growth within Life Science (marketing, technology & product, and business division leaders) and the impacted external stakeholders (patients, consumers, HCPs, partners). You will be accountable for client satisfaction, and you will proactively generate thought leadership that supports your clients’ desire to look ahead and anticipate the evolving market.
4. Collaborate Across Cognizant – you’ll be the point person to assemble skills – within Cognizant Moment and across the organization – to respond to client needs. You’ll work closely with internal account teams to plan and run existing clients. You’ll work with Consulting and other parts of Cognizant like Data, and Engineering, to ensure the best people are working toward an ideal solution.

What you bring:

Key capabilities you’ll need for the role include:

• Strategic problem solving: ability to understand business challenges and requirements from the customer’s perspective, as well as industry trends, and translating them into experience solutions that generate growth
• Market/Industry prowess: Deep understanding of how the Life Science space works from drug discovery to commercialization and marketing and years of experience working with life science clients (via agency, consultancy or other partner).
• Experience Expertise including: Digital Experience Platforms as well as Design, Marketing, Content, Commerce, Learning,
• Understanding of clinical trial process and pre-commercialization stages as well as brand/product launch strategies
• Travel: as required to be onsite with various clients on a regular basis, with proximity to Chicago area as multiple clients are clustered there – other clients may also require some additional travel
• Executive Presence: Effective executive communication skills to clearly articulate solution vision and demonstrate solutions in a simple but compelling way. You’ll also need to be able to create your own compelling presentations.
• Relationship management: Outstanding interpersonal abilities; skilled in handling relationships with customers, market teams, and other practice experts.
• Commercial knowledge: Ability to analyze sales opportunities and qualify leads and opportunities. Need expertise in crafting pitches/proposals, GTM, and sales plans.

What’s in it for you:

You’ll get the chance to build industry leading digital experience solutions that shape millions of people’s lives around the globe. You will partner with specialists in Adobe, Salesforce, Contact Center, Gen AI, Commerce, Digital Products, Marketing and Content, and Personalization among others.

Applications will be accepted until April 30, 2025

The annual base salary for this position is between $140,000 - $160,000 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

· Medical/Dental/Vision/Life Insurance

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