Job Description
Job Title: Help Desk Analyst - New Hire & Onboarding Service
Expected Duration: 12+ Months
Location: San Antonio, TX 78245
Shift Timings: 7am cst to 4pm cst during week days.
Job Description:
1-5 years L2 support experience, preferably in Financial Services industry. The candidate needs to have a good understanding of the dynamics of a busy and demanding support environment.
Previous experience in a Trade Floor, Markets or Banking environment is ideal. The candidate must be able to deal with all levels of individuals in a fair and professional manner, coupled with the confidence to adhere to agreed procedures to avoid unwarranted risks.
- Take 40+ calls per day, plus the ability to work in between calls on other work as assigned. The Service Desk currently provides coverage 24x7 and implements a follow the sun model between Belfast and San Antonio.
Requirements:
• Minimum 5 years of previous Helpdesk Experience
• If less than 5 years' experience, relevant IT certifications would be required to make an exception (i.e. Network +, Google IT Support Professional, CompTIA A+, ITIL, Security +)
• Beneficial experience with:
• MS Office 2016, O365
• Cloud Computing
• Windows 10
• Microsoft Active Directory
• Microsoft Exchange
• Common Network Protocols
Company DescriptionAbout BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work. BCforward is an equal opportunity employer.About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.
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